Shipping policy

We're straight with you about shipping because guessing helps no one.

Where we ship from. Most orders ship from our fulfillment partner's overseas warehouse; a smaller number ship from a US warehouse. We don't hold stock ourselves. Every product page states which warehouse your item leaves from, and its delivery window, before you buy.

Where we ship to. The United States and Canada.

Handling time. Orders from the overseas warehouse are picked and handed to the carrier within about 5 business days of payment. US-warehouse orders usually go out in 1 business day. Orders placed on a weekend or holiday start their clock the next business day.

Delivery time. Most US orders arrive within 10–16 business days from order, handling included. Items shipping from the US warehouse arrive within 4–8. Canadian orders may take a few days longer due to customs. Each product page shows that item's computed delivery window — that's the number to trust.

Tracking. You'll receive a tracking number by email as soon as your order ships. Tracking can take 24–48 hours to show movement after it's generated.

Carriers. It depends on where your item ships from. US-warehouse orders typically move via USPS, FedEx or UPS. Overseas orders travel on a tracked international service and hand off to a domestic carrier for the final leg. Your carrier and tracking number are confirmed in your shipping email.

Shipping costs. Any shipping charge is shown at checkout before you pay. Promotions (e.g. free shipping over a threshold) are stated on-site when they run — we don't bury surprise fees.

Canadian orders & duties. Orders to Canada may occasionally be subject to import duties or taxes assessed by customs. Where these apply, they're the customer's responsibility.

Lost or stuck shipments. If tracking stalls or a package doesn't arrive in the expected window, email hello@trendsmith.io — we'll chase the carrier and sort it out, including a replacement or refund if it's genuinely lost.